An Unbiased View of Telus customer service
An Unbiased View of Telus customer service
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Each individual who calls the tech support range is planning to talk to an actual person right away. No-one desires to need to leap through a maze of thoughts in hopes of simply getting set in a que to talk to a real individual!
Also, our telephone line to your home came down in a windstorm the other night time, as did our neighbors. We do not use a landline any more, nevertheless the cable is in the road and still linked on your home stop. I proposed that They only clear away it entirely. They said as I did not have an active landline, they would not send a technician out to scrub up the wire in the course of the highway.
We are sorry to listen to about every one of these issues you have professional with both of those tech support and billing. Be sure to ship us A personal information, and we’ll get the job done to receive you the aid and comply with-up required to solve these troubles as quickly as possible.
If an automatic assistant asks for The rationale of one's contact, mention "I wish to make payment arrangements for my mobility Invoice".
I needed to Get hold of CS today with Chat as well as Office I need to talk to is barely offered by cell phone. The CS on Chat organized a phone back again at an arranged time slot. When that Section identified as me afterwards I got every thing sorted out.
• In my dialogue with Juan within the loyalty staff, I used to be falsely accused of becoming discriminatory After i referenced One more Section, which was extremely offensive and uncalled for. Juan later apologized, declaring the encounter was completely unacceptable.
I assume I am just previous, but I recall a time when you could possibly get in touch with a company, talk to a human without having sitting on maintain for hrs, and truly get customer service. Many thanks Telus for a great customer experience.
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Telus has tousled on my Monthly bill many situations while in the pastfew months. Not too long ago by charging me three times for a convey it back which was by now returned. Then decided to go ahead and transform 3 of my plans by themselves. To start with agent I spoke to was good and experimented with hard to correct the issue. He even contacted loyalty that will help. They under no circumstances identified as. I tried telus billing support to simply call myself and was maintain for good so I hung up. Attempted A further agent he said he would transfer me to loyalty than proceeded to get upset since I wouldn't make it possible for him to end the decision when he mentioned he couldn't transfer me.
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I want a call from someone that has some determination earning ability on how I am able to near my accounts and become done with Telus.
At the moment my cell phone stopped connecting into the telus network. Therefore it has taken me a 45 to sift with the ai gate keepers prompt's just to talk to a true man or woman, all while telus ai tries every little thing to not let me to speak to a real man or woman.
Hi Everybody, I need to contact customer service with regard to modifying a payment arrangement. I wished to know when there is an e mail or other method to Call them due to the fact I am Performing, and most occasions I try to connect with And do not get to talk to somebody in advance of I really need to hold up.
Yeah, I’m binding by a two 12 months deal however, I’m only 4 months in, but I did get somewhere. I suppose The manager Place of work known as me currently so I have a cellphone discussion with him in an hour or so. We’ll see how that goes.